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General Terms and Conditions

  1. Vakantiepark So What acts in its own name for all services provided, and always as an intermediary for private landlords, and accepts no liability of any kind.

  2. Vakantiepark So What acts as landlord and as intermediary between landlord and tenant in accordance with these conditions. These conditions apply to every agreement concluded by the intermediary, regardless of whether they have been expressly declared applicable.

  3. The quoted rental price applies to the rental property as described upon request, its furnishings and inventory in accordance with the description in the offer. Special costs or surcharges, insofar as these are not already partially or fully calculated in the rental price, are calculated separately and must be paid directly to the landlord. All information and instructions, insofar as they do not relate to the rental property, are given to the best of our knowledge, but without any liability in this regard.

  4. Only persons named by the tenant, children older than 2 years count as adults, are admitted to the rental property. Those who occupy a rented property with more persons without permission or have changed and/or falsified the existing rental agreement, cause the dissolution of the agreement without any claim to compensation, without prejudice to the landlord's rights to full compensation for loss of rent. The landlord is also authorized to demand full performance of the agreement.

  5. Registration forms indicating a higher number of persons (children older than 2 years included) than beds available according to the description of the rental property will not be accepted. Every pet, insofar as permitted, is under the full responsibility of the respective tenant.

  6. The tenant undertakes, both towards the landlord and the intermediary, to treat the rented property, inventory and furnishings carefully and to leave them in a proper and clean condition upon departure. All damage caused by the tenant or their co-users must be reported to the landlord before departure and settled directly with them. Pets may only be accommodated in the rented property with special permission. Pets may only be brought along insofar as the intermediary has indicated express confirmation and insofar as they have been expressly registered. In order to protect against special contamination and damage by animals, the landlord is authorized to require an increased deposit.

  7. Cancellations can be made in writing or by email. In case of cancellation, the tenant (contractor) is in any case liable for administrative costs, cancellation costs and any paid costs of the cancellation risk.

  8. An agreement is created upon the issuance of a signed, written offer by the intermediary, subject to the condition that the relevant property is available for the indicated period. Within the validity period of the offer made, at least fifty percent of the rental sum, increased by administration and any other costs, must be paid to the intermediary. The remainder of the amount owed must be paid to the landlord and/or their representative as stated on the contract. In case the contractor/tenant defaults on the down payment, they cannot derive any rights from the offer made and the intermediary and/or landlord is authorized to proceed with another rental. The decisive factor is the date on which payment was received by the intermediary. Non-payment does not dissolve the agreement, but the obligations mentioned in article 7 come into effect with respect to the defaulting party, insofar as this results in a cancellation. In case a rental property can be partially rented out further, the client remains liable for the non-rented period and costs, as mentioned in article 7. In case of subsequent additional bookings and/or changes requiring the agreement to be modified, change fees will be charged.

  9. The owner, landlord or their representative is authorized to have the tenant sign a declaration upon arrival that the rented property and its contents are in good condition. Defects must be reported to the landlord immediately upon arrival. If no defects are reported, the tenant is deemed to fully agree with the rented property and that it meets the requirements. The same applies to defects that become apparent during the stay. The tenant/client is liable for the full rental price even if they believe that the housing unit or rental property does not correspond to what they require despite the description. Unilateral dissolution of the agreement by the landlord/client can never give rise to demanding a refund, either from the landlord or from the intermediary agency. Any refunds that the homeowner/landlord is willing to make must be accepted directly by the tenant. Vakantiepark So What accepts no liability regarding desired or undesired refunds. The tenant/client is always authorized to personally inspect the condition and state of the rental property before accepting the offer made.

  10. In case a rental property is not available due to causes beyond the intermediary's control, such as destruction, violence, fire damage, natural disasters or other forms of force majeure, as well as in case payment of the rental sum is not guaranteed, the intermediary is authorized to withdraw the offer made, even if it has been accepted. The agreement is then dissolved by the mere fact of notification by the intermediary to the contractor. In case no culpable negligence can be attributed to the intermediary, all risks of outbound and return travel remain at the tenant's expense, or at the landlord's expense if they have not timely notified the tenant of the impossibility to occupy the rented property. In case damage occurs to a tenant due to an error by the intermediary or another cause attributable to the intermediary, the compensation can at most concern the value of the total rental sum. Compensations can only be claimed for the persons indicated on the registration. Claims for compensation are only considered if the tenant reports to Vakantiepark So What by telephone or in person within twenty-four hours after discovering the culpable cause, clearly stating the facts they have established.

  11. If the tenant or accompanying persons suffer damage when using the rented property, or during the journey there or back, Vakantiepark So What cannot be held liable for this (such as in case of theft, accidents, etc.). The landlord's liability remains, taking into account the local municipal and/or other government regulations in effect.

  12. After receiving the offer signed by the tenant and the required down payment, the tenant receives from Vakantiepark So What the name and address of the rented property, and/or the landlord or representative, insofar as this was not already known, as well as where and when the keys can be collected. The handover of keys and acceptance of the relevant rental property can only take place after payment of the amount still owed. The tenant must hand over the papers issued by Vakantiepark So What, such as the offer with confirmation and the list of persons, to the owner or representative. Without these papers, no claim can be made to the rented property. In case no special instructions are given in the detailed information and also in case the tenant has not concluded another agreement with the landlord, acceptance of the rented property can take place at the earliest at 3:00 PM. The return of keys on the departure day must occur between 8:30 AM and at the latest 10:00 AM in the morning. In case the arrival or departure day does not correspond to the dates indicated on the rental confirmation, the landlord and/or their representative must be immediately informed. Article 7 may possibly apply.

  13. The tenant is obligated to follow all local and/or national applicable regulations and provisions relating to the use of the rented property, as well as all other provisions reasonably required and/or imposed locally, especially those concerning hygiene and morality, as well as any instructions from the landlord. In case the tenant or co-user does not comply with this, even possibly after repeated warnings, the landlord is authorized to demand and bring about the immediate evacuation of the rented property, possibly using force.

  14. Dutch law applies to this offer and the resulting temporary rental agreement. No liability is accepted for printing errors, changes in prices and rental conditions, and all other circumstances over which Vakantiepark So What cannot exercise any influence.